All VM Shops in London have been closed (I wrongly thought i coul. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Phone. In addition i also emailed EquipmentReturns@virginmedia. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. You have arranged to pick up your equipment on three occasions. It’s because the reconnection team says the request cannot be processe. We would like to show you a description here but the site won’t allow us. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. . If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. Please, expect a private message from me here shortly, so I can have a further look and help out. Then today i get an email asking to return it, well thats a bit hard now. Kind regards, Ilyas. In December, VM offered to upgrade to Hub 5, and I accepted it. on 01-03-2023 08:38. Virgin Mobile. £8p/m extra or included with Gig1 or Volt. If you want a hand understanding our services, or how to do certain tasks, you’ve come. and Virgin Media really have no CLUE what they telling people. We would like to show you a description here but the site won’t allow us. Return Valérie for free with Canada Post. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Manage Your Account. They will be charged for not returning any rented equipment that VM want back. Currently equipment returns have been paused due to lockdown. If you can get Quickstart, you can choose one of two delivery options. Browse Virgin Media Virgin Media Community. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. I left Virgin months ago and have arranged for my equipment to be collected. New 4K Ultra HD kit uses HDCP 2. couldn't see where best to post this. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. . If it’s not a technical issue you need help with then we’re here to support you on. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. We use Collect+ services for returning. It's at least 7 years old! We would love. This promotion means you won’t pay the usual setup fee of £35. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. The contract was for 12 months and at the end of the contract I cancelled it. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Phone. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. the enevolope they send is free. We would like to show you a description here but the site won’t allow us. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. . Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. My Virgin Media. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. My Virgin Media app: Requires compatible Android 7. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. We don't send confirmation of your request to cancel. Speedon 22-02-2023 16:03. Tip Set up all of your kit within 12. Please look out for the purple envelope in the top right of your scre. Available with M50 broadband or faster. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. It's at least 7 years old! We would love. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Virgin Media;. I am still with virgin media but under a new account. Stay safe online. That is 56 minutes notice of a possible pick up. 12K; 225; 463; Natalie_L. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. We would like to return it but we didn't a return box and now we are unsure what to do with it. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Have waited in all day kit not collected - 5223593. 0 or iOS 12 or later mobile or tablet. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Excludes broadband faults and broadband network outages. Virgin Media want their box back - i dont have it. Hi Virgin I am returning equipment and I have to put the silver cap. When referring to “agreement” we mean all of these things. We would like to show you a description here but the site won’t allow us. Within that letter or email, we’ll also include information about any other changes we’re. Networking and WiFi. Within that letter or email, we’ll also include information about any other changes we’re. Once we cancel we got a letter asking us to. isn't big enough to take th. 3 hours ago. Networking and WiFi. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In. I. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. It is important that you read and understand the full terms and. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Available with M50 broadband or faster. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Your experience matters. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. My Virgin Media App. No, you can keep using the same phone you’ve always used. The impossible task of fitting Virgin Media kit in the returns box . We would like to show you a description here but the site won’t allow us. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Follow the instructions on screen to finish your setup. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Changes to Virgin Media prices 2023. . Please DM me and deal with this properly. QuickStart, set up and connections. They were not required to return it but were asked to recycle it correctly. Hi Yicheng, Thanks for coming back to me on this one. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Sign in . Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. hi. Manage Your Account. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. 34 and that this would be taken by direct debit. 2. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. We would like to show you a description here but the site won’t allow us. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Am a little weary that if we recycle the kit that we might get billed for not returning it. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. 2. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Virgin Media; My Virgin Media. I have not received the return kit I was promised in order to return VM equipment. 2% on a yearly basis, driven by fixed and mobile service price rises. This is not a full review yet – but a few early thoughts. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. SpeedWe would like to show you a description here but the site won’t allow us. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. super hub. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Options. Here you’ll find all the help you need for Virgin Media related problems and issues. day. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Fibre to the home - not actually me, btw. If you don't return it they have a right to charge you for it. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Virgin Mobile. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Hi, Apparently I'm only being sent a box to return my router. The tracking on Yodel says its still en-route. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. I had previously informed a virgin staff member about this via webchat but I still keep. Today I have received an email and a text message regarding the return of my equipment and that. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. how to return your old kit. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. We would like to show you a description here but the site won’t allow us. At Virgin Media, we’re passionate about protecting our planet. We would like to show you a description here but the site won’t allow us. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Phone. Sami93. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. What you get in your QuickStart pack depends on what Virgin Media services you ordered. If you cancel your service, you will need to return your kit to Virgin Media. Security matters. Return Old Kit - Virgin Media Community - 5285247. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Step 4. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. 0 Kudos. Push the white cable (from the old Hub) into the back of the new Hub. You’ll find some simple step-by-step instructions telling you how to set up each of your services. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. We would like to show you a description here but the site won’t allow us. Thank you for reaching out to us here on the Community. So just wanted this on record. Add Sky Cinema. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. I trust the bill will be cancelled when the kit. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. You can also email [email protected] would like to show you a description here but the site won’t allow us. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Solved: My VM account ended on 31st March. phil55. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. We would like to show you a description here but the site won’t allow us. Only kit that supports HDCP 2. Networking and WiFi. However, I received a text message saying that I did not schedule a return yet. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Hi, Just recently upgraded from Tivo 500GB box to TV360. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Hi, this is really on behalf of my 85 year old dad. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Remember. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. @00johnjohn00 wrote:. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. @Hannahman wrote:. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Switched. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I gave the guy everything including leads and he said he only needs the box and the remote. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Step by step guide to installing your Virgin Media broadband and Hub 3. e. Have been told that some customers have been charged when not returning equipment, however. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. jpeg1. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. We would like to show you a description here but the site won’t allow us. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Manage Your Account. QuickStart, set up and connections. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. agreement. 554bn, inching up 0. Make sure to take our kit with you when you move. Virgin Media; My Virgin Media; Shop;. Alternatively, contact CollectPlus for help sending your package. Home Phone. Alternatively, visit virg. End day it's virgin media's equipment. At least 30Mbps download speeds in every room or £100 one-off credit. If you don't pay that bill then it's just like any other bill from any other company. When you’re booking your move, let us know if you want to choose a new package for your new home. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Options. Joining in. 28 December 2011 at 1:11PM. My Virgin Media App. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. 0 or iOS 12 or later mobile or tablet. My Virgin Media app: Requires compatible Android 7. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Missing components when returning box to Virgin Media. I have also been reminded each. virgin media equipment return anything extra to receive one. Browse Virgin Media Virgin Media Community. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. how to return your old kit. they can only follow a scripts. Sell them. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. The UK’s most popular channels, Catch Up services and built-in apps, in one place. My Virgin Media App. I had a message about collecting my kit. 0 Kudos Reply. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Options. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. So thats what i did. Returning. In your Stream kit you’ll find everything you need to get the Stream box up and running. Sign in . Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. In the event you change service or close your account, it's important that you return any equipment to us. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Most QuickStart kits have just 6 cables, connectors and powerlines to. . . We would like to show you a description here but the site won’t allow us. Manage Your. Enjoy this video!Thank you for watching! Please. SpeedWe would like to show you a description here but the site won’t allow us. 2 hours ago. . I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Phone. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. I used to live in London and since I had to move home I chose to discontinue my broadband. I am going to send you a private message. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Forum; Apps. We would like to show you a description here but the site won’t allow us. . Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Visit Virgin Media to find out more. Any returns emails are automated and will contain any equipment that you have registered to. I terminated my Virgin Media service a few weeks ago. Or stream, control and manage. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I cancel my subscription during the cool off period even before the kit arrived. is legally binding, which means that we are making promises to each other about the . So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Manage Your Account. . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. I'm sorry to hear there is some confusion with your return kit. We would like to show you a description here but the site won’t allow us. Mobile. Account - Mobile. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Tuning in. This promotion means you won’t pay the usual setup fee of £35. 2. My Virgin Media App. Existing Virgin Media customers will have to pay a fee in order. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Simply press 1 when you get through to the automated menu, and you'll be put. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. An Ethernet cable – The. 6. My Virgin Media App. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. I second this . Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. None of the dates for collection were acceptable. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. Chatter and. H. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Posted in Managing Your Account - Cable. That would be. We would like to show you a description here but the site won’t allow us. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. The Stream remote. That’s why we have a dedicated team to help you with this and answer any other questions you might have. It’s easy to Click & Collect your Virgin Media order with Yodel. 4. co. Nobody welcomes a price increase, and we get that. Then I for some reason go. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Entertain me;. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. uk with required details but have. 5 months ago I was upgraded from Hub 3 to 5. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. totally mixed up text, email and the human operators - don't understand the English language. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Plug the cables into the Hub. If you need any help, please don't hesitate to let us know. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. On our wavelength In. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. You can order a pre-paid equipment returns packaging through our Return Kit page . . . Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running.